Refund Policy

Refund Policy Florida

Medwell Massachusetts, LLC and Medwell Physician Practice, LLC. offers a full refund for patients who do not qualify for a Medical Marijuana Certification (MMJ) by the provider performing the evaluation.

Cancellation/Refund Policy by Appointment Type. Medwell Health offers In-Office, Telemedicine Appointment and has a Payment Plan Option. Cancellation and Refund Options are below based on the Patients chosen option:

Payment Plan: Cancel within 24 hours of joining our services — 100% refund.
Cancel after 24 hours – 100% refund minus $25 fee.
Reschedule/no-show/cancel appointment less than 48 hours prior – $50 fee.
Once a recommendation is issued after your exam, our services are non-refundable in any way.

In-Office Appointment: Appointment fees are non-refundable if approved by the physician. MedWell Health is not responsible for refunding you post-appointment, should circumstances change after being certified by MedWell Health and completing your appointment.

Telemedicine Appointment: Due to high demand, MedWell Health requires all Telemedicine appointments to be prepaid to reserve your time slot with the provider. $75 of this payment is a NON-REFUNDABLE deposit. If you cancel your appointment with less than 24 hours’ notice or miss your appointment entirely, you will only be refunded the difference once the $75 deposit is deducted from your original payment. Thank you for understanding and your cooperation in this matter as we work to meet the needs of all current and future Medical Marijuana Patients.