Refund Policy

Medwell Health and Wellness offers a full refund for patients who do not qualify for a Medical Marijuana Certification (MMJ) by the provider performing the evaluation.

How Does This Work:

In Office Appointments

Payments are taken prior to the start of an appointment. If the MedWell provider decides you do not qualify for a Medical Marijuana Certification in the state where you reside, we will process a full refund of your transaction at the time you are deemed not to qualify for the program. Once the certification has been submitted to the state for medically qualifying patients, no refunds will be issued.

Telemedicine / Online MMJ Certification Appointments

In order to reserve a time slot for a Telemedicine appointment, Medwell Health and Wellness Centers will collect payment for the appointment up front during the booking process. If you do not qualify for a Medical Marijuana Certification in the state where you reside, we will issue a full refund to your credit card. If the patient is deemed to qualify for a Medical Marijuana Certification and the MedWell Provider issues a certification to the CCC, no refunds will be issued. Note: refunds are initiated on our end at the Medwell Health and Wellness Centers within 24 hours, typically right after the appointment, however your credit card processor can take longer to credit back to your account. Typically, Certification Refund Fees are seen back on your account within 48 hours, it may take a bit longer depending on your credit card service.